Andrew's Journal

I did try to control my frustration on Streamyx because I understand it is due to an earthquake (natural disaster)…

But still, I am boiled…

How can TM-NUT management can be so dishonest and ignorant on their current situation. I know the situation is very bad, why not stand up and admit it clearly and let us know exactly how bad is the situation and how long would it takes to really rectify the problem? Instead, they write shits like this in their website

Some delay? SOME? MAY BE? Why they don’t have the guts to admit it like a man? Everyone know it is a SERIOUS DELAY. not “Some Delay”!!! Tell us the truth that we need to know. You mention about back-up links, do you really have any back-up links? What kind of load can your back-up links handle? I know internet users in Malaysia is seriously affected, but I doubt Singapore is. So stop using phases like “Malaysia and other parts of Asia” but just say MALAYSIA. Because you are only responsible for Malaysia broadband, even other countries do bad doesn’t relate to you. Focus on your duty.

> especially in U.S., Japan, China, Taiwan, Korea and Europe.

Wahaha, isn’t that consider the whole internet?

> We would like to assure you that we are doing all that is necessary in order to restore the service as soon as possible

Rubbish. Everyone know how to write this kind of rubbish. How you assure? What is the necessary? When is soon?

> We will be making further announcements when the service has resumed.

When are your “further announcements”? This is a SERIOUS RED-ALERT LEVEL EMERGENCY, and as your customers for 4 years, all I get was the 240 words from your website and the 1 minute “briefing” from 1300-88-9515?

I WANT TO KNOW THE TRUTH, THE WHOLE TRUTH AND NOTHING BUT THE TRUTH!

TM-NUT, the way you run your business SUCKS. You are irresponsible to your customers who pay you every month for your promised services. You are dishonest by saying something like ‘may be experiencing some delay’. Your can be ignorant because you monopolized the broadband in Malaysia and thus giving us no choice but to pay for your rubbish service only!

Countries like Singapore are affected too but not as serious as our level since not all their ‘international links’ are broken, they can still deliver their service. It looks like our TM-NUT only have one link and when it is damaged, everything is broken. I am not using the Internet for P2P or Torrent. I am not playing World Of WarCraft or Ragnarok. Nor I am watching any YouTube videos.

If the flood in Johor can take away life and destroyed properties… Then the rubbish TM-Net can also destroyed mine just like the flood… I am now drowning in the “virtual” flood created by TM-NET.

I help them to fix their typo. Hopefully their webmaster will update their homepage soon.

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With TMNet Streamyx, you get broadband access service, which stays perpetually connected to the Internet with speed bandwidths of 8k 512k up to 50kbps 2mbps.

So, now when you download your favourite songs, movies, music videos and even accessing your favourite websites, you will won’t have to wait for ever and ever, leaving you with more time to enjoy everything except the Internet as you like.

–Speed Test to Los Angeles, USA–





No wonder Donald Trump can't hear me on Skype this morning. Argh!

–Speed Test to New York, USA–


Only 26% of my package speed. No wonder I keep disconnecting when chatting with Tony Blair.

Sorry Google. Shame on Streamyx. The sucks connection that provided by Streamyx make Google logos unable to load.

Update : Andrew is stop complaining about Streamyx due to his sick of Streamyx

Aiyo....The picture freaking blur. Nevermind. Let me tell you my speed test to Penang Server.

Download : 437 kbps / Upload : 65 kbps

That is the lowest speed I get from TM-Nut. I'm packaging a 1024kbps speed, they give me even lower than 512kbps speed for me and the horribly 65 upload speed.

TM-Net already know that they have a slow connection to international websites. This is nothing new to them. It is not a secret, not a surprise and not a special case to them anymore! The manager knew it, the tauke knew it, the CEO knew it, the technician knew it. There are millions of complaints they get everyday and receives more than thousand calls from customers for slow connection.

What do they answer us when we complain about slow connection? Your spliter spoilt, you're using torrents. They blame us back for using torrents and etc. They also had promised us to give a bandwith we pay for and they providing it. Now I'm paying for RM88 for 1024kbps but I get 437 kbps. It much slower than RM66 package!

They have no resolution and they always solved it by luck. They used local bandwidth test to test our speed. The telephone operators also well done and always get rid from complaints. You will listen " Kami sedang mengalami gangguan line di Mentakab...". That just a another lie from Streamyx. They promise us to do something but nothing at all in the end. I hope they will allocate the money we gave them to upgrade their speed and connection.

Update : Andrew is stop complaining about Streamyx because he is too tired