Andrew's Journal

I did try to control my frustration on Streamyx because I understand it is due to an earthquake (natural disaster)…

But still, I am boiled…

How can TM-NUT management can be so dishonest and ignorant on their current situation. I know the situation is very bad, why not stand up and admit it clearly and let us know exactly how bad is the situation and how long would it takes to really rectify the problem? Instead, they write shits like this in their website

Some delay? SOME? MAY BE? Why they don’t have the guts to admit it like a man? Everyone know it is a SERIOUS DELAY. not “Some Delay”!!! Tell us the truth that we need to know. You mention about back-up links, do you really have any back-up links? What kind of load can your back-up links handle? I know internet users in Malaysia is seriously affected, but I doubt Singapore is. So stop using phases like “Malaysia and other parts of Asia” but just say MALAYSIA. Because you are only responsible for Malaysia broadband, even other countries do bad doesn’t relate to you. Focus on your duty.

> especially in U.S., Japan, China, Taiwan, Korea and Europe.

Wahaha, isn’t that consider the whole internet?

> We would like to assure you that we are doing all that is necessary in order to restore the service as soon as possible

Rubbish. Everyone know how to write this kind of rubbish. How you assure? What is the necessary? When is soon?

> We will be making further announcements when the service has resumed.

When are your “further announcements”? This is a SERIOUS RED-ALERT LEVEL EMERGENCY, and as your customers for 4 years, all I get was the 240 words from your website and the 1 minute “briefing” from 1300-88-9515?

I WANT TO KNOW THE TRUTH, THE WHOLE TRUTH AND NOTHING BUT THE TRUTH!

TM-NUT, the way you run your business SUCKS. You are irresponsible to your customers who pay you every month for your promised services. You are dishonest by saying something like ‘may be experiencing some delay’. Your can be ignorant because you monopolized the broadband in Malaysia and thus giving us no choice but to pay for your rubbish service only!

Countries like Singapore are affected too but not as serious as our level since not all their ‘international links’ are broken, they can still deliver their service. It looks like our TM-NUT only have one link and when it is damaged, everything is broken. I am not using the Internet for P2P or Torrent. I am not playing World Of WarCraft or Ragnarok. Nor I am watching any YouTube videos.

If the flood in Johor can take away life and destroyed properties… Then the rubbish TM-Net can also destroyed mine just like the flood… I am now drowning in the “virtual” flood created by TM-NET.